Upon receiving your order, please review your packing slip carefully to ensure that you have received your entire order and all items are correct. If is not the case or your package was damaged during shipping please contact Fox Customer Service immediately.
If you are not 100% satisfied, you can return your order for a full refund within fourteen (14) days from the date of purchase. Items must be unused and unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel.
By returning the full order FOX will also refund the shipping costs of the original order.
- To help us process your return as quickly as possible, please fill out the return sheet, which you can Download here .
The return of FOX products is your responsibility and it shall be at your own cost and expense. Therefore, we recommend you use a reputable carrier/courier service that offers you the possibility of tracking your return for your peace of mind.
Once your return is received and inspected by Fox’s Returns Department, your refund will be processed and automatically applied to your credit card or original method of payment. Please note that depending on your bank, it may take an additional period of 2-10 business days.
Follow these simple steps for an easy return:
1. Completely fill out the return form.
2. Enclose the return sheet and items being returned into a package.
3. Take package to carrier of choice and select preferred method of shipment. We recommend keeping tracking information for records.
4. Send to:
FOX Warehouse Returns dept.
Achtseweg Noord 25
5651 GG Eindhoven
FREE RETURN SHIPPING WITH PAYPAL:
If you have paid your order with PayPal you can have the return shipping cost refunded.
How does it work?
- Log in to your Paypal account, select the purchase you returned and click on “Request return shipping refund”.
- Submit the return shipping request form, along with proof of your return within 30 days.
- If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days.
You can get up to 12 refunds per person, per year under the PayPal Return Shipping on Us service. Only one refund is allowed per PayPal transaction ID.
For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online or call Fox Customer Service for assistance.
Fox products are subject to the applicable legal guarantee. The warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Fox makes no other express warranties or guarantees. Fox shall not be liable for any incidental or consequential damages. If you suspect that your Fox product contains a defect, please contact customer service.
For a warranty evaluation, please contact Fox Customer Service at:
- 0800 345 7175, from 8.00 to 17.00
EXTENDED RETURN PERIOD FOR CHRISTMAS
You can request the return of your product(s) until January 15, 2020 for those orders received by December 31 (included). For orders received on January 1, 2020, the ordinary return period shall apply.